Client Executive, Emerging Markets (New York, Harrison, Philadelphia,

Company Name:
Salary period: Annual
The Employer Solution & Pension (ES&P;) Division is a member of the Aegon Group, a multinational insurance organization headquartered in the Netherlands. Aegon employs approximately 30,000 people worldwide. Aegon's businesses serve millions of customers in over twenty markets throughout the Americas, Europe, and Asia with major operations in the United States, the Netherlands, and the United Kingdom. Aegon takes pride in balancing a local approach with the power of an expanding global operation.
The ES&P; Division provides comprehensive benefit solutions to businesses across the United States. Our expertise and acclaimed, dedicated service across a variety of benefits help manage businesses more effectively, allowing companies to improve employee retention, compete for new talent, and enjoy the efficiency of working with a dedicated and dependable provider.
As a Division, ES&P; offers many solutions and can assist employers in the following:
ΓΆΒ ΒΆ Deferred compensation programs
ΓΆΒ ΒΆ Defined Benefit plans
ΓΆΒ ΒΆ Defined Contribution plans
ΓΆΒ ΒΆ Profit-sharing plans
ΓΆΒ ΒΆ Not-for-profit solutions
ΓΆΒ ΒΆ Total Retirement Outsourcing
We are seeking an experienced Client Executive to join our Emerging Market team. The Client Executive has primary responsibility for ensuring the satisfaction and loyalty of Transamerica Retirement Solutions clients in the qualified plan markets. This position is based in New York, NY, Harrison, NY, Philadelphia, PA, or Milburn, NJ.
Core Duties and Responsibilities
ΓΆΒ ΒΆ Responsible for asset retention, client satisfaction and loyalty within assigned book of business, primarily 401(k) plans but may also include defined benefit and multiple employer plans.
ΓΆΒ ΒΆ Responsible for relationship management through proactive, face-to-face client visits, telephone contact and emails. Client Executives will conduct a minimum number of required annual plan reviews, investment reviews and general service meetings with clients, advisors and TPAs.
ΓΆΒ ΒΆ Support new business by participating in sales presentations, acting as a subject matter expert regarding the TRS service model, installation process, ongoing administration, plan design, process and procedures.
ΓΆΒ ΒΆ Train clients on TRS processes and procedures and resources, including web-site navigation, reporting, and participant services.
ΓΆΒ ΒΆ Act as an escalation point for resolution of non-routine issues related to service center performance, including; research to identify root cause, designing strategies to resolve issues and managing resources to resolution.
ΓΆΒ ΒΆ Consult with clients and advisors on qualified plan design issues. Interpret and explain plan provisions and regulations. Recommend alternative plan design provisions to accomplish clients' goals.
ΓΆΒ ΒΆ Consult with clients and advisors on plan investment issues including performance, diversification, style, suitability, etc. Present Annual Retirement Plan Review to plan sponsor committees.
ΓΆΒ ΒΆ Consult with clients and advisors regarding fees, benchmarking and pricing. Manage internal process for pricing reviews and changes.
ΓΆΒ ΒΆ Provide interpretation of discrimination testing rules and results, along with consultation on solutions to failed testing.
ΓΆΒ ΒΆ Consult with clients and advisors on plan enhancements or upgrades. Keep clients and advisors apprised of product and service enhancements, including changes in investment options.
ΓΆΒ ΒΆ Design participant education campaigns with clients to meet their specific plan objectives.
ΓΆΒ ΒΆ Contribute to and participate in departmental and organization-wide projects and committees designed to enhance service delivery, improve internal training, make recommendations for service improvement, etc.
Position Qualifications:
ΓΆΒ ΒΆ 7+ years of experience working directly with qualified plan sponsors, advisors and/orTPAs, preferably with in a relationship management role.
ΓΆΒ ΒΆ College degree required. Industry credentials from ASPPA and/or SPARK preferred. Position will require FINRA Series 6 and 63 licenses.
ΓΆΒ ΒΆ Strong presentation and consultative skills. A thorough working knowledge of ERISA, qualified plan design, recordkeeping, administration, and plan investments is required.
ΓΆΒ ΒΆ Ability to manage and resolve large volumes of technically complex issues.
ΓΆΒ ΒΆ Excellent presentation and communication skills, including the ability to interact with C-Suite.
ΓΆΒ ΒΆ Exceptional organizational and prioritization skills.
ΓΆΒ ΒΆ Ability to build and deepen relationships with clients, advisors, TPAs and internal colleagues.
ΓΆΒ ΒΆ Ability and willingness to travel 40% to 60%.
Transamerica offers a competitive total compensation program. In addition, we offer an attractive benefits package including medical, dental, disability, life insurance, medical expense reimbursement, tuition reimbursement, pension and profit sharing 401(k).
Transamerica is an Equal Opportunity Employer.

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