Manager Investor Services

SS&C Technologies Holdings, Inc. is a global provider of financial services software and software-enabled services. Founded in 1986, SS&C has built the most comprehensive powerhouse of software technology in the financial services industry - technology that complements our unrivaled expertise and professionalism in fund administration, insurance and pension funds, and asset and wealth management accounting and operations. Named by Forbes as one of America's best midsize employers, SS&C has more than 20,000 employees and 15,000 clients worldwide, and is headquartered in Windsor, Connecticut, with offices throughout North America, Europe, Asia Pacific, Africa, and Australia. Managing a team of Investor Services Manager representatives who include coordinating the overall work plan and managing and monitoring work in progress. This work involves subscriptions, redemptions, transfers and AML/KYC document collation.   Providing coaching, training and leadership as necessary to the Investor Services team Point of contact for clients/investors to ensure overall client/investor satisfaction Acting as escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues Contributing to internal project initiatives, including technology and operational initiatives Developing culture of continuous efficiency improvements resulting in increased capacity Acting as a subject matter expert for Investor Services questions and issues Providing periodic reports and feedback to senior management on a multitude of Investor Services topics, client issues, and department initiatives.  Day-to-day interaction with other departments and counterparts to prevent/ resolve issues   Skills and Knowledge Desired:   Bachelor's degree in Finance or related field 6+ years' experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management, or securities analysis) and a strong familiarity with the workings of the capital markets A thorough knowledge of Fund Structures and all aspects of the services provided by an Investor Services Department Strong knowledge of AML/KYC compliance Prior experience managing a team, preferably for transfer agency or investor services for hedge funds Demonstrated ability to manage complex projects and work effectively with corporate executives Solid project management skills Ability to work under pressure and manage tight internal and client deadlines Excellent communication skills, including written, listening and presentation abilities Excellent client relationship management skills Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Req #4721
Salary Range: NA
Minimum Qualification
5 - 7 years

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