Data Center Operations Engineer

The Data Center Operations Engineer will be part of the Harrison Command Center staff supporting Transamerica's mainframe and distributed systems. The responsibilities include monitoring, problem resolution, escalation, service request fulfillment, documentation and providing technical level support for mainframe operating system and customer base. Responsibilities Rotational frontline second level support for incoming system, batch and user related calls. Solve intermediate level user and system generated incidents with limited assistance. Implement advanced production support requests. Triage production and non-production issues. Ensure all incidents are documented. Resolve intermediate level JCL errors, restarts and escalate issues that require assistance. Complete routine and non-routine work accurately at a pace appropriate to service levels and team averages. Evaluate all operating system functions, identify system/scheduling bottlenecks and respond or escalates accordingly. Ensure SLA's are met for the current processing cycle. Coordinate, communicate and escalate with other staff, departments or business units as appropriate. Implement documented change to system and batch applications with little direction. Perform advanced exception monitoring and basic interrogative manual monitoring. Work with first level 3rd party and vendor support teams to resolve basic system issues.   Support of disaster recovery and BCP exercises. Participate successfully on a project team with minimal assistance. Participate successfully on technical triage, SWAT, CIP and post incident review meetings. Follow and ensure all policies, work procedures, instruction, compliance regulations, and safety rules are adhered to. Other duties as assigned based on divisional needs. Qualifications Minimum of 3 years of experiencesupporting systems in a data center. Thorough understanding of z/OS concepts, fundamentals and principles. Intermediate knowledge in the areas of JCL, TSO/ISPF and SDSF. Intermediate knowledge of mainframe subsystems including Control-M, Jobtrac and TWS (OPC) scheduling platforms. Basic knowledge of mainframe subsystems including CICS, DB2 and DASD. Basic knowledge of multiple Sysplex structured LPARS. Thorough application of Disaster Recovery concepts. Basic knowledge of z architecture. Experience creating and teaching basic documented procedures. Ability to suggest process improvements and implement with guidance and approval. Thorough understanding of all related operating system functions including mainframe systems. Ability to identify system and scheduling bottlenecks and respond or escalate accordingly. Ability to ensure success of all departmental SLA's. Displays strong aptitude for logic, problem solving skills and maintain composure in a variety of situations. Understanding of the implications of change to system and batch applications. Can make critical changes and has full understanding of the change process. Comprehensive behavioral and intermediate technical skills. Exhibits regular, reliable, punctual and predictable attendance.  Strong application of problem prevention, problem resolution and monitoring concepts. Ability to work non-traditional schedule to cover nights, weekends and holidays. Preferred Qualifications Minimum of three to five years related educational or work experience. Basic knowledge of Open systems and or equivalent experience. General knowledge of the products, target customers and market in which Transamerica operates and more specifically the services Transamerica provides. General understanding of Infrastructure services and support mechanisms (ITIL disciplines). Basic understanding of separation of duties and legislation including the Data Privacy Act. Understanding and ability to identify automation of repetitive technical tasks. Behavioral & Leadership Competencies Comprehensive behavioral and intermediate technical skills. Exhibits regular, reliable, punctual and predictable attendance.  Advanced skills in both verbal and written communication. Willing to follow detailed and non-specific procedures with a high degree of accuracy. Ability to positively interact with team members, Transamerica teams and business customers. A motivated person able to manage routine and non-routine work with limited direction. Culture At Transamerica we promote a Future Fit mindset. What is a Future Fit mindset? Acting as One fosters an environment of positive collaboration. Accountability allows us to own the problem as well as the solution. Agility inspires new ideas, innovation and challenges the status quo. Customer Centricity encourages an above and beyond approach to our customer. Working Conditions The shifts for this position will be 12-8 pm and 12-8 am. This position would require occasional travel to other Transamerica locations and training/conference opportunities. Company information      
Salary Range: NA
Minimum Qualification
Less than 5 years

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